A. We aim to ship every order in 2 working days.
Q. What delivery options do I have?
A. We use Royal Mail 1st class signed for on all UK deliveries and Royal Mail International signed for deliveries outside of the UK.
Q. Do you have a tracking number for my order?
A. Yes every order will be given a tracking number once shipped.
Q. My address details are wrong, what should I do?
A. If you make a mistake when entering your address details then please let us know as soon as possible, we will need to amend your order details manually to ensure your order is not sent to the wrong address.
We might find minor errors during order processing, but it would help if you are able to report them.
Q. My order has gone to the wrong address, what happens now?
A. If your order has already been sent and the delivery address was wrong the only thing we can do is wait to see what the unintended recipient does when delivery is attempted.
If they refuse delivery and tell the postman to return to sender then once we receive the item back we will then resend to the correct address. We send orders to the address provided so please make sure you enter the correct details as it is down to you to enter it correctly.
Q. Are CBD Products legal?
A. Yes. We only sell legal hemp extracts, not high THC cannabis. Our products are exclusively derived from EU and US approved industrial hemp and as such are completely legal to sell and buy in the UK.
Customers need to be careful when purchasing CBD products as some available from other vendors are derived from marijuana, and therefore contain over 0.2% THC making them illegal.
Q. Will your products get me "high"?
A. No. We only sell EU approved low-THC, high-CBD hemp products that are non-psychoactive.
They cannot be used recreationally and are legal to sell and buy in the UK.
Q. Are your products lab tested?
A. Our products are tested both internally tested by our supplier as well as 3rd party tested to ensure the highest quality, consistency and reliability in the industry.
The major attributes of our oil are the naturally high content of phytocannabinoids (up to 95%), they are absent of heavy metals, no pesticides, no residual solvents, and UK legal amounts of THC.
Q. What is the best way to take CBD?
A. There are various ways to take CBD, all of which can be beneficial. Our range of products includes oils, edibles, balms, tinctures and E-liquids.
If you have any further questions, please contact us.